Introduction
Barwon Sports Physiotherapy (“we,” “our,” or “us”) is committed to managing personal information in an open and transparent way, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy explains how we collect, use, disclose, and safeguard your personal information.
Availability of the Policy
This Privacy Policy is available on our website and can be provided in other formats upon request. We regularly review and update this policy to reflect changes in our practices or legal obligations.
1. Collection of Personal Information
We collect personal information only when necessary for our functions and activities, including:
- Contact Details: Name, email address, phone number, and postal address.
- Health Information: Medical history, treatment details, and related health data (collected with consent as required).
- Payment Details: Information for billing purposes, such as credit card or insurance details.
- Digital Data: Information from your use of our website and social media platforms, including cookies and browsing behavior, used for analytics and marketing.
How We Notify You
When collecting personal information, we will notify you of:
- The purpose of collection.
- Whether the collection is required or optional.
- How the information may be used or disclosed.
2. Use and Disclosure of Personal Information
We use your personal information to:
- Provide and manage physiotherapy services.
- Process payments and handle billing.
- Communicate about appointments, treatments, or updates.
- Improve our services and customer experience.
- Conduct marketing and promotional activities (with your consent, where required).
We may disclose your personal information to:
- Healthcare providers involved in your treatment.
- Third-party service providers, such as digital marketing agencies, for analytics, targeted marketing, and service improvements.
- Legal or regulatory authorities where required by law.
Direct Marketing and Opt-Out
We may use your information to send marketing communications. You can opt out of marketing emails or advertisements at any time by contacting us or using the opt-out options provided.
3. Cross-Border Disclosure
We may share your information with third-party service providers located outside Australia (e.g., marketing or analytics tools). Before sharing your information, we ensure that these providers comply with privacy obligations equivalent to the Australian Privacy Principles.
4. Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorized access, including:
- Encryption for sensitive data.
- Secure storage systems for physical and electronic records.
- Regular staff training on data protection.
5. Access and Correction
You have the right to access and correct your personal information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.
6. Complaints and Inquiries
If you believe we have breached the APPs or have concerns about your personal information, you can contact us to discuss the issue. We will address your complaint promptly and transparently.
Contact Details
Barwon Sports Physiotherapy
30 Bellerine Street, Geelong, VIC 3220
Phone: (03) 8566 9938
Email: info@barwonsportsphysio.com.au